Bring what you know AI guides in plain language

Guides

AI explained

What AI is, what the words mean, what to type, and where it goes wrong. Short pages, in order, for someone starting from zero.

Worried before you start? The plain answers cover where what you type goes, whether you can break something, and whether it will take your job.

In order: start at one

  1. What is AI?

    What the word covers, what changed recently, and why AI and ChatGPT are not the same thing.

    5 min

  2. Bots, chatbots, assistants, and agents

    Four words that get used as if they mean the same thing, and one customer example that shows where each one stops.

    6 min

  3. Company, product, or model?

    OpenAI, ChatGPT, and GPT are three different things. What each layer is, and why the names are legitimately confusing.

    5 min

  4. What do I actually type or say to AI?

    You don't need special wording. Four parts that turn a vague question into a useful request.

    6 min

  5. What is a prompt?

    The word for what you give an AI to work with, and why it doesn't need to be clever.

    4 min

  6. Is AI searching the internet?

    Sometimes. A fluent answer doesn't mean anything was looked up, and here's how to tell the difference.

    5 min

  7. Can AI be wrong?

    Yes, and in the same confident tone it uses when it's right. Where that matters most, and how to work with it anyway.

    5 min

  8. What can AI see and remember?

    It depends on the product and what you've turned on. What it usually sees, what memory means, and where to check yours.

    6 min

  9. What should I never share with AI?

    The short list to keep out, and a worked example of removing personal details before you ask for help.

    6 min